Terms of Sale
(1) Introduction
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
(2) Interpretation
In these terms of sale, “we” means Sarah Willard Couture (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedures detailed below.
Placing your Order Online
In order to enter into a contract to purchase products from us, you will need to take the following steps:
you must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout;
you will be transferred to the PayPal website which gives you the option to pay by Credit/Debit card, and PayPal will safely handle your payment;
we will then send you an initial acknowledgment;
once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.”
Placing your Order by Phone
If you would prefer to place your order by telephone, please contact us on 01785 851208.
You may also contact us by email, although we do not recommend emailing us payment details - we prefer to collect these by phone at a time that suits you.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by confirming your order. You may correct those input errors before placing your order by updating your shopping cart.
(4) Price and payment
Prices for products are quoted on our website. The website contains a number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.
In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
How to pay
All orders placed with us are to be paid for prior to the goods being delivered. Payments by credit/debit card are processed via Paypal secure payment processing, as are any subsequent refunds.
(5) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(6) Delivery policy
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 21 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.
If you require an urgent service, please use the Bespoke Enquiry Form to get in touch stating the date of your wedding or special occasion, contact number and email address and we will endeavour to provide a quick service for you.
Please note, paying by cheque or requesting changes to a design may delay delivery slightly.
Delivery Charges
Orders up to the value of £20
First Class Post - £2
For orders up to the value from £20- £35
Standard Delivery - Ist Class Recorded (signed for) - £5
For orders over the value of £35
Standard Delivery - Special (signed for) - £7.50
International Delivery
For information regarding international delivery charges and times please use contact us via the enquiry form. We reserve the right to refuse any order where we feel the International shipping costs (or potential return costs to our customer) are inappropriate to the order value.
If delivery of your order (using details you have provided) is ´refused´ , is classed by Royal Mail as undeliverable, not collected, or is returned to us from Royal Mail, then we would need to accept additional delivery costs to to re-send your goods to you to the same or an alterntive location.
A signature may be required on delivery for all orders over £20 in value, so please bear this in mind when ordering as we are unable to change delivery addresses once an order has been dispatched to you. You may give us an alternative address to your own (e.g. work, a friend or neighbour) if this is more convenient for you.Please also note that you shall be responsible for any items signed for at the delivery address you have nominated, regardless if you have not signed for the parcel yourself.
Please note we cannot be held liable for any delays caused by strikes or events beyond out control (including but not limited to fuel strikes, postal strikes, customs clearance or overseas postal clearing times).
If your parcel (over £20 value) has not been delivered as specified, please let us know so that we may trace it for you.
Any delivery timescales are provided as an estimate and are subject to stock availability. Rest assured that if for any reason an item you have ordered is temporarily unavailable, we will contact you with an expected delivery date and keep you up to date on any changes should they occur. Should you decide not to wait for the items to come into stock, you may choose to cancel your order and request a full refund or change your order.
We will arrange for the products to be delivered to the address for delivery indicated in your order.
(7) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
We will be entitled to recover payment for the products even where ownership has not passed to you.
(8) “Cooling off” period
You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).
You will not have any such right insofar as a contract relates to: (i) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (ii) the supply of goods made to your specifications or clearly personalised; or (iii) the supply of goods which by reason of their nature cannot be returned.
If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you in accordance with this Section will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
(9) Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
(10) Refunds
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(11) Returns Policy
Distance selling regulations state that you are legally entitled to be able to cancel your order with us within 7 days receiving the goods (some exceptions do apply, please see below) and we reserve the right to refuse a cancellation (refund) outside this time frame. We require all goods to be returned to us within a further 3 business days, so please ensure your unwanted goods arrive back with us within 10 work days from delivery.
All goods returned to us for refund or exchange must arrive back in perfect condition. Requests for refunds, exchanges or cancellations shall not be entertained if the items are returned to us unfit, used, worn or customer damaged. Items returned to us in an unfit condition may be returned to you (normally at our cost, but only once we have been in contact with you and you agree to take delivery of them), but where disputed or refused, the items will be held for 4 weeks before being destroyed.
In the unlikely event that an item delivered to you arrives faulty or damaged in transit please notify us within 3 business days, so that we may arrange a replacement and the return of the faulty goods to rectify the situation.
Please also read our special notes for International Returns if you are ordering from outside the UK.
We regret we are unable to refund postage and packing unless the items are found faulty and are being replaced - in this case we shall cover any costs of returning the items and replace them for you. Should you require a refund only, we are not able to refund the delivery costs, only the value of the unwanted goods that are being returned to us.
Bespoke Orders
As all bespoke products are specifically made to each customers' exact requirements, it is not possible to return them unless they are faulty or damaged upon arrival. If you are not entirely happy with the item for any reason please do contact us within 24 hours of receipt and we will endeavour to resolve the problem. It is our commitment that we will try everything possible to ensure we have consistently happy customers. Your positive comments could be our next order and we never lose sight of that.
The clearer we are jointly about your exact requirements initially, the more likely it is that your expectations will be exceeded when your item arrives.
By what method should you return items to us?
We recommend using an insured signed-for service (such as Recorded Delivery or Special Delivery) as these will compensate you should your parcel be lost or damaged in transit. Insured services will also compensate you for any losses or damage. Proof of postage does not guarantee delivery nor does it protect you from losses, delays, or damage to the parcel during transit.
Refunds shall be for the cost of the goods returned. We are unable to refund the delivery fee paid for the original order or the costs of returning unwanted items to us.
(12) Limitations of liability
Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).
(13) General terms
Images of products on our website are for illustrative purposes; actual products may differ from such images.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
(14) Events Beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
(15) Our rights
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
We reserve the right to amend these Terms and Conditions in order to keep in line with any government changes made to these regulations in the future.
(16) About us
Our full name is Sarah Willard Couture.
Our registered office is and our principal trading address is 1 Dempster House, 40 High Street, Eccleshall, Staffs. ST21 6BZ.
Our email address is sarahwillardcouture@googlemail.com
